Frequently Asked Questions

Love My Maids is based in Pantego and serves Arlington, Fort Worth, Grand Prairie, Mansfield, Bedford, Euless, Hurst, North Richland Hills, and Cedar Hill. Arlington is our home base, and most of our service area falls within West DFW. If you're not sure whether we cover your location, call (817) 542-0347 — we can tell you in seconds.

We quote based on square footage, number of bedrooms and bathrooms, the home's current condition, how long it's been since the last professional cleaning, and which service you're booking. We do phone quotes in about five minutes — no in-home estimate required. Call (817) 542-0347 or request a quote on our website.

We accept all major credit cards, cash, and checks. For recurring clients, we keep a card on file and charge it after each cleaning is complete — you'll receive an invoice by email the same day. The price we quote includes tax. No hidden fees, no surprise charges.

Every recurring visit covers kitchens (countertops, sink, stovetop, appliance exteriors, floor), bathrooms (toilet, tub/shower, vanity, mirror, floor), all bedrooms and living areas (dusting surfaces, furniture, ceiling fans, blinds, baseboards, window sills), and all floors (vacuumed and mopped). We dust blinds as part of the standard checklist — we do not wash or deep-clean them. For a full room-by-room breakdown, visit our cleaning checklists page.

A deep cleaning covers everything in a recurring cleaning plus the surfaces routine cleaning skips — hand-washing baseboards, detailed ceiling fan blades, light fixtures, cabinet fronts, door frames, window sills, and switch plates. Inside appliances (oven, fridge, dishwasher) is not included in a standard deep cleaning but can be added on for an additional charge. Deep cleaning does not include inside cabinets or drawers — that's part of a move-in/move-out cleaning.

We use Betco Green Earth products, which are EPA Safer Choice–certified. They're effective on the surfaces common in DFW homes — hard water stains, soap scum, dust buildup — and safer for your kids, your pets, and the cleaners working in your home. We bring all products and equipment. If you have a preferred product for certain surfaces, let us know and we're happy to use it.

We love pets — and a large number of our clients have dogs, cats, or both. Our cleaners are used to working around them. We just ask that aggressive or anxious animals be placed in a kennel or secured in a separate room during the cleaning for everyone's safety. Pet hair, tracked-in dirt, and the extra dust that comes with a pet household are all things our cleaning checklist accounts for.

No. Most of our clients provide a key, garage code, or lockbox access. Your cleaner secures the home when she's finished and you're notified when the cleaning is complete. If you work from home or prefer to be there, that's fine too — our cleaners are used to working around people and will move room by room without being in the way.

Call us within 24 hours. We'll send someone back to re-clean any areas that didn't meet your expectations — free, no questions asked. One thing worth knowing: some surfaces can't be restored to "like new" — hard water etching on glass, years of stained grout, discolored caulking, or buildup that's become permanent. Those surfaces will be clean, but they may not look brand new. If we run into anything like that, your cleaner will let you know during the visit so there are no surprises.

No contracts and no minimum number of cleanings. You can pause, skip, or cancel at any time. We do ask for at least 48 hours' notice if you need to cancel or reschedule a visit. Cancellations with less than 48 hours' notice may incur a cancellation fee if we're unable to fill your cleaner's slot — that policy exists to protect your cleaner's income. We always try our best to fill the opening before the fee applies.

Every cleaner is a W-2 employee — not an independent contractor or gig worker. Each one is trained, supervised, insured, bonded, and has passed a national background check before entering a client's home. Love My Maids carries $1 million in general liability insurance, and every employee is covered by workers' comp. Over 50% of our cleaning staff have been with us for two or more years. Learn more about our team →

We have a full-time quality supervisor who spot-checks homes and oversees our training program. Every new cleaner goes through hands-on training before she's assigned to a client's home, and we continue coaching and evaluating throughout her time with us. If a client gives feedback, it goes directly into the home's cleaning notes so the same issue doesn't happen twice. That's how we've maintained a 4.9-star average across 300+ reviews.

One dedicated cleaner for most recurring appointments. She's assigned to your home and returns every visit. For deep cleanings and move-in/move-out cleanings — especially in larger homes — we may send a team of two or three so the work gets completed in a single visit without rushing.

We'll call you and give you the option to provide a priority list of what matters most or to add additional time at our standard hourly rate. This rarely happens on recurring visits because your cleaner knows your home and works efficiently. It's more common on first-time deep cleanings where the home's condition turns out to be more involved than expected.