Privacy Policy

Effective Date: 1/1/2015
Last Updated: 7/1/2026

Love My Maids, LLC (“Love My Maids,” “Company,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, request a quote, contact us, schedule cleaning services, apply for a job, communicate with our team, or use our services.

This Privacy Policy applies to information collected through our website, quote forms, contact forms, phone calls, emails, text messages, customer relationship management systems, scheduling tools, payment systems, analytics tools, advertising tools, and related business systems.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect information directly from you, automatically through our website, and through third-party tools we use to operate, market, and improve our business.

Information You Provide to Us

When you request a quote, contact us, schedule service, become a customer, or apply for a job, we may collect:

• Name
• Email address
• Phone number
• Home address, business address, or service address
• Billing address
• Information about your home, office, rental property, or other property
• Type of cleaning service requested
• Preferred service dates and times
• Cleaning preferences
• Special requests or service notes
• Entry instructions, parking instructions, gate codes, alarm instructions, lockbox details, or access notes you choose to provide
• Pet information
• Square footage, number of bedrooms, number of bathrooms, or other property details
• Service history
• Payment-related information
• Reviews, testimonials, survey responses, or feedback
• Messages sent through forms, email, phone, text, or chat
• Job application information, if you apply for employment

Please do not submit highly sensitive information through our website forms unless we specifically request it and provide a secure method. This includes Social Security numbers, government ID numbers, full financial account numbers, medical information, or other highly sensitive personal information.

Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, analytics tools, server logs, tags, scripts, pixels, or similar technologies.

This may include:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Time spent on pages
• Links clicked
• Referring website
• Approximate location based on IP address
• Date and time of visit
• Form interactions
• Cookie identifiers
• Analytics identifiers
• Advertising identifiers
• Website activity

2. Google Analytics, Google Tag Manager, Google Ads, and Similar Tools

Our website may use Google Analytics, Google Tag Manager, Google Ads tracking, and similar tools to help us understand how visitors use our website, how people find us, and how our marketing performs.

These tools may help us:

• Measure website traffic
• Understand which pages are visited
• Improve website content and layout
• Measure quote requests, form submissions, phone calls, or other conversions
• Understand how visitors find our website
• Improve our marketing and customer experience
• Measure the performance of search, advertising, email, or other marketing campaigns
• Show more relevant ads, where applicable and permitted

Google Analytics may use cookies or similar technologies to collect information about website activity. We do not use Google Analytics to identify individual visitors by name.

If we use Google Tag Manager, it may help manage website tags used for analytics, advertising, conversion tracking, call tracking, or other website functions.

If we use Google Ads conversion tracking or enhanced conversion features, information you provide, such as an email address or phone number, may be used in a hashed format to help measure ad performance where permitted. Hashing is a security method that transforms data before it is sent.

Depending on our website setup and your location, some non-essential analytics, advertising, or tracking tools may be controlled by your cookie choices.

3. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, scripts, local storage, and similar technologies.

These technologies may be used for:

• Website functionality
• Security
• Analytics
• Website improvement
• User preferences
• Form performance
• Marketing performance measurement
• Advertising measurement
• Remarketing or retargeting, where applicable
• Fraud prevention
• Service improvement

Some cookies are necessary for the website to work. Others are optional and may be used for analytics or marketing.

Depending on our website setup and your location, you may be able to accept, reject, or manage certain cookies through a cookie banner or settings tool.

You can also control cookies through your browser settings. Blocking cookies may affect how the website works.

4. Quote Forms, Contact Forms, and Scheduling

When you submit a quote form, contact form, scheduling request, or other website form, we collect the information you provide so we can respond to your request and provide services.

Information submitted through our forms may be sent to or stored in our customer relationship management system, scheduling software, lead management tools, email and text messaging platforms, and other service providers we use to operate our business.

We may use form information to:

• Respond to your inquiry
• Prepare a quote
• Schedule cleaning services
• Confirm appointments
• Send reminders
• Communicate about your service
• Manage customer records
• Provide customer support
• Send invoices or receipts
• Request reviews or feedback
• Follow up with you about services
• Improve our customer experience
• Measure marketing performance

5. Email and Text Communications

If you provide your email address or phone number, we may contact you by email, phone, or text message regarding your inquiry, quote request, appointment, cleaning service, customer account, or job application.

We may send:

• Quote follow-up messages
• Appointment confirmations
• Appointment reminders
• Service updates
• Scheduling messages
• Customer support messages
• Payment or invoice messages
• Review requests
• Promotional offers, where permitted
• Hiring or job application messages, where applicable

You may unsubscribe from marketing emails by using the unsubscribe link in the email.

If you receive marketing text messages from us, you may opt out by replying STOP. Message and data rates may apply. Transactional or service-related messages may still be sent when needed to provide services you requested.

We do not sell your phone number.

6. Phone Calls and Call Tracking

We may collect information when you call us, including:

• Your phone number
• Call date and time
• Call duration
• Call source, such as our website, Google Business Profile, search engines, ads, or other marketing channels
• General call outcome
• Voicemail or call recording, where permitted by law and disclosed as required

We may use this information to respond to you, improve customer service, train our team, measure marketing performance, and manage leads or customer relationships.

7. Cleaning Services and Customer Information

When you become a customer, we may collect and use information needed to provide recurring cleaning, deep cleaning, move-in cleaning, move-out cleaning, office cleaning, disinfecting services, vacation rental cleaning, or other cleaning services.

This may include:

• Service address
• Property details
• Cleaning scope
• Service frequency
• Access instructions
• Pet information
• Special requests
• Service notes
• Customer communication history
• Payment or billing information
• Photos or documentation related to service, where appropriate

We use this information to provide service, manage schedules, communicate with you, support quality control, and maintain business records.

8. Payment and Billing Information

If you pay for services by card, online invoice, or other electronic payment method, your payment information may be processed by a third-party payment processor.

We do not store full credit card numbers on our website.

Payment processors may collect and process information needed to complete payments, prevent fraud, issue refunds, send receipts, and maintain financial records.

9. Job Applicants

If you apply for a job with Love My Maids, we may collect information such as:

• Name
• Email address
• Phone number
• Address
• Work history
• Availability
• References
• Employment-related information
• Background or screening information, where permitted by law
• Messages related to your application

We use job applicant information to review applications, communicate with applicants, make hiring decisions, complete onboarding, and comply with employment-related obligations.

10. Reviews, Testimonials, and Before-and-After Photos

If you leave us a review, testimonial, survey response, or feedback, we may use it to improve our services.

With your permission or where allowed by law, we may display reviews, testimonials, customer comments, before-and-after photos, or service examples on our website, social media, ads, sales materials, or other marketing materials.

We may edit reviews or testimonials for spelling, grammar, length, or clarity, but we will not knowingly change the meaning of your statement.

If we use photos from a customer’s home, business, rental property, or other property, we aim to avoid showing private or sensitive information.

11. How We Use Information

We may use the information we collect to:

• Provide cleaning services
• Respond to inquiries
• Prepare and send quotes
• Schedule appointments
• Confirm service details
• Manage customer accounts
• Communicate with customers and leads
• Send reminders and service updates
• Process payments
• Provide customer support
• Request reviews or feedback
• Improve our website
• Improve our services
• Measure website and marketing performance
• Send promotional offers where permitted
• Manage job applications
• Train our team
• Maintain business records
• Prevent fraud or misuse
• Protect our business, customers, team, systems, and website
• Comply with legal obligations
• Enforce agreements and policies

12. How We Share Information

We may share information with trusted service providers who help us operate our business and provide services.

These may include:

• Website hosting providers
• CRM providers
• Scheduling software providers
• Email and SMS providers
• Payment processors
• Analytics providers
• Advertising platforms
• Call tracking providers
• Marketing agencies
• Website developers
• Review management tools
• Customer support tools
• File storage providers
• Background check or hiring tools, where applicable
• Legal, accounting, insurance, or business advisors
• Government authorities when required by law

We share information only as reasonably needed for business, service, operational, legal, security, marketing, or support purposes.

We do not sell personal information in the traditional sense of exchanging it for money. However, some privacy laws define “sale” or “sharing” broadly to include certain analytics, advertising, remarketing, or tracking activities. Where required by law, we will provide a way to opt out of such sale or sharing.

13. Advertising and Remarketing

We may use advertising, analytics, or tracking tools to understand website activity, measure marketing performance, or show relevant ads.

These tools may use cookies, pixels, device identifiers, or similar technologies.

If we use advertising pixels, remarketing, retargeting, or behavior-based advertising tools, those tools may collect information about website activity and may help show ads to people who have visited our website or may be interested in our services.

Where required, we will provide cookie controls or opt-out choices.

14. Data Retention

We keep personal information for as long as reasonably needed to:

• Provide services
• Manage customer relationships
• Respond to inquiries
• Maintain business records
• Meet legal, tax, accounting, insurance, or employment requirements
• Resolve disputes
• Enforce agreements
• Protect our business
• Improve services and operations

The length of time we keep information depends on the type of information and the purpose for which it was collected.

15. Data Security

We use reasonable administrative, technical, and physical safeguards to help protect personal information.

However, no website, system, or method of transmission is completely secure. We cannot guarantee that information will be 100% secure.

Please avoid sending highly sensitive information through website forms, email, text, or chat unless we specifically request it and provide a secure method.

16. Your Privacy Choices

Depending on your location and the laws that apply, you may have rights related to your personal information.

These rights may include the right to:

• Request access to personal information we have about you
• Request correction of inaccurate information
• Request deletion of certain information
• Opt out of marketing emails
• Opt out of marketing text messages
• Opt out of certain targeted advertising, sale, or sharing where applicable
• Request information about how we collect, use, and share personal information

To make a privacy request, contact us using the information in the “Contact Us” section below.

We may need to verify your identity before responding to certain requests.

17. Texas, California, and Other State Privacy Rights

Love My Maids is based in Texas. Residents of certain states may have additional privacy rights under applicable state privacy laws.

Depending on whether a particular law applies to our business, these rights may include:

• The right to know what personal information we collect
• The right to request access to personal information
• The right to request deletion of personal information
• The right to request correction of inaccurate information
• The right to opt out of certain sale, sharing, targeted advertising, or profiling
• The right to limit certain uses of sensitive personal information, where applicable
• The right not to be discriminated against for exercising privacy rights

We do not sell personal information for money.

If we use analytics, advertising, or tracking tools that may be considered “sharing” or “sale” under certain state laws, we will provide opt-out choices where required.

18. Children’s Privacy

Our website and services are intended for adults, homeowners, renters, property managers, business owners, authorized service requesters, and job applicants.

We do not knowingly collect personal information from children under 13.

If you believe a child has provided us with personal information, please contact us and we will take reasonable steps to delete it.

19. Links to Other Websites

Our website may include links to third-party websites, platforms, payment processors, review sites, social media pages, or other resources.

We are not responsible for the privacy practices of third-party websites. Please review their privacy policies before providing information.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we update it, we will revise the “Last Updated” date above.

Your continued use of our website or services after changes are posted means you accept the updated Privacy Policy.

21. Contact Us

If you have questions about this Privacy Policy or want to make a privacy request, contact us at:

Love My Maids, LLC
Address: 3630 W Pioneer Pkwy Ste 131, Pantego, TX 76013
Phone: (817) 542-0347
Email: sales@lovemymaids.com
Website: https://lovemymaids.com